Refund Policy

Muhammad Saeed Effective Date: February 25, 2026 Last Updated: February 25, 2026

1. Overview

This Refund Policy explains the terms and conditions under which Muhammad Saeed ("Muhammad Saeed," "we," "us," or "our") provides refunds for purchases made through our platform. This policy applies to all subscription plans, mobile application purchases, and any other paid services offered by Muhammad Saeed.

All purchases are processed by our authorized Merchant of Record, Paddle.com Market Limited ("Paddle"). Refund requests are coordinated between Muhammad Saeed and Paddle. All approved refunds are issued by Paddle to the original payment method used at the time of purchase.

We are committed to customer satisfaction and will handle all refund requests fairly, promptly, and transparently.

2. Subscription Plan Refunds

2.1 Free Trial Period

Our Pro plan includes a fourteen (14) day free trial. During the trial period, you have full access to all Pro features at no cost. You will not be charged until the trial period ends. If you cancel during the trial period, you will not be charged and no refund is necessary.

2.2 Monthly Subscription Refunds

If you are on a monthly billing cycle and are not satisfied with our Services, you may request a full refund within the first fourteen (14) days of your initial subscription purchase or within fourteen (14) days of any billing cycle renewal. Refund requests made after this fourteen-day window will be handled on a case-by-case basis at our discretion.

To be eligible for a monthly subscription refund:

  • The request must be submitted within fourteen (14) days of the charge date
  • You must not have previously received a refund for the same subscription

Upon approval of a refund for a monthly subscription, your subscription will be canceled and access to paid features will be revoked at the time of refund processing.

2.3 Annual Subscription Refunds

If you are on an annual billing cycle, you may request a full refund within thirty (30) days of the initial purchase date. After the thirty-day period, we will provide a prorated refund for the unused portion of the annual term if you choose to cancel, less a ten percent (10%) early termination fee.

To be eligible for an annual subscription refund:

  • Full refund requests must be submitted within thirty (30) days of the purchase date
  • Prorated refund requests can be submitted at any time during the annual term
  • The prorated amount is calculated based on the number of full months remaining in the annual term

2.4 Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, you will not receive a refund for the difference. The downgrade takes effect at the beginning of the next billing cycle, and you will retain access to the higher-tier features until that date.

2.5 Overage Charges

Refunds for API usage overage charges are not provided under normal circumstances, as overage usage represents actual consumption of resources. However, if you believe an overage charge was incorrect due to a technical error on our part (such as API calls being miscounted or a billing system malfunction), please contact our support team with details, and we will investigate and issue a correction if warranted.

3. Mobile Application Refunds

3.1 Mobile App Purchases

Mobile applications purchased through the Apple App Store or Google Play Store are subject to the refund policies of the respective platform:

  • Apple App Store: Refund requests for iOS applications must be submitted through Apple's support at https://reportaproblem.apple.com. Apple manages the refund process for App Store purchases independently.

  • Google Play Store: Refund requests for Android applications must be submitted through Google Play's support. Google's refund policy allows for refunds within specific timeframes as defined by Google's policies.

3.2 In-App Purchases

In-app purchases made within our mobile applications that are processed through Paddle follow the same refund terms as subscription purchases described in Section 2 of this policy. In-app purchases processed through Apple or Google follow the respective platform's refund policies.

3.3 Mobile App Subscription Bundles

If you purchase a subscription bundle that includes both API access and mobile app premium features, the refund terms for the overall subscription (Section 2) apply to the entire bundle. Individual components of a bundle cannot be refunded separately.

4. Enterprise Plan Refunds

Enterprise plans are governed by individual service agreements. Refund terms for Enterprise customers are specified in the respective enterprise service agreement. If your enterprise agreement does not specify refund terms, the following defaults apply:

  • Full refund within thirty (30) days of the initial agreement effective date
  • Prorated refund for the unused term if the agreement is terminated for cause (as defined in the enterprise agreement)
  • No refund if the agreement is terminated due to your breach of the agreement terms

For Enterprise refund inquiries, please contact your dedicated account manager or email enterprise@msaeed.dev.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Setup fees: One-time setup or onboarding fees for Enterprise plans, if applicable
  • Professional services: Custom integration work, consulting, or training services that have been delivered or partially delivered
  • Domain registration fees: If custom domain provisioning was included in your plan and the domain was registered on your behalf
  • Previously refunded subscriptions: If you received a refund for a subscription and re-subscribe to the same plan, the new subscription is not eligible for another refund under the initial satisfaction guarantee

6. How to Request a Refund

6.1 Submitting a Request

To request a refund, you may use any of the following methods:

Email: Send your request to billing@msaeed.dev with the subject line "Refund Request." Include your account email address, the transaction ID or invoice number, the date of the charge, and a brief explanation of the reason for your request.

Dashboard: Log into your Muhammad Saeed account dashboard, navigate to Billing, and select "Request Refund" next to the applicable charge.

Support Chat: Contact our support team through the chat widget available on our website during business hours.

6.2 Required Information

To process your refund request efficiently, please provide:

  • The email address associated with your Muhammad Saeed account
  • The transaction ID, invoice number, or Paddle receipt number
  • The date and amount of the charge
  • The reason for the refund request

6.3 Processing Timeline

We aim to acknowledge all refund requests within two (2) business days and to process approved refunds within seven (7) business days of approval. Actual refund processing times depend on your payment method and financial institution:

  • Credit/debit card refunds: Typically appear within five (5) to ten (10) business days after processing
  • PayPal refunds: Typically appear within three (3) to five (5) business days after processing
  • Bank transfer refunds: May take up to fifteen (15) business days depending on your bank

All refunds are issued in the original currency of the transaction. Exchange rate fluctuations between the time of purchase and the time of refund may result in a refund amount that differs slightly from the original charge in your local currency.

7. Service Disruption Credits

7.1 Downtime Credits

If our Services experience downtime that exceeds the uptime commitment specified in our Service Level Agreement (SLA), you may be eligible for service credits rather than a monetary refund. Service credits are applied to your next billing cycle and are calculated as follows:

  • Uptime below 99.99% but at or above 99.9%: Credit equal to ten percent (10%) of the monthly subscription fee
  • Uptime below 99.9% but at or above 99.0%: Credit equal to twenty-five percent (25%) of the monthly subscription fee
  • Uptime below 99.0%: Credit equal to fifty percent (50%) of the monthly subscription fee

7.2 Requesting Service Credits

To request a service credit, submit a request to support@msaeed.dev within thirty (30) days of the downtime incident. Include the dates and times of the disruption and any relevant details. We will verify the downtime against our monitoring records and apply the appropriate credit if the claim is substantiated.

7.3 Credit Limitations

Service credits may not exceed one hundred percent (100%) of the monthly subscription fee for the affected billing period. Service credits are non-transferable and have no cash value.

8. Chargebacks and Disputes

8.1 Contact Us First

We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving any billing issues promptly and fairly. In most cases, we can resolve the issue faster than the chargeback process.

8.2 Chargeback Policy

If you initiate a chargeback without first contacting us, we reserve the right to:

  • Suspend your account pending resolution of the dispute
  • Provide evidence to Paddle to contest the chargeback if we believe the charge was valid
  • Terminate your account if the chargeback is determined to be fraudulent or without merit

8.3 Fraudulent Charges

If you believe your payment method was charged fraudulently (i.e., without your authorization), please contact us immediately at billing@msaeed.dev. We take unauthorized charges very seriously and will work with Paddle to investigate and resolve the issue promptly.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email and posted on our website at least thirty (30) days before they take effect. The updated policy will apply to purchases made after the effective date of the change. Purchases made before a policy change will be governed by the version of the Refund Policy in effect at the time of purchase.

10. Contact Information

For any questions about this Refund Policy or to submit a refund request:

Muhammad Saeed Billing inquiries: billing@msaeed.dev General support: support@msaeed.dev Enterprise accounts: enterprise@msaeed.dev Website: https://msaeed.dev